Digital Media Specialist
The Digital Media Lab Specialist monitors, instructs and provides technical support to patrons utilizing digital media equipment, hardware, software, 3D printers, mobile devices, and other technologies to learn, create and collaborate in the Digital Media Lab.
- Greet Lab visitors, check patron identification and assign workstations; enforce time limits if there is a waiting list.
- Acquire and maintain knowledge of the content and capabilities of equipment and products available to patrons in the Digital Media Lab.
- Respond to inquiries and assist patrons with audio/video production equipment, photo editing software, creation software, 3-D printers and other technology or products by providing help sheets, manuals and instruction.
- Create and lead programs and activities that engage the community in learning and using the hardware and software available in the Digital Media Lab.
- Perform maintenance (cleaning screens, periodic software updates, etc.) on Digital Media Lab computers. Work with Information Technology Department on scheduling major upgrades.
- Troubleshoot and repair 3D printers.
- Maintain a 3D print queue and create, start, and troubleshoot 3D prints. Communicate with library patrons about 3D prints, print status, and print completion.
- Assist library staff and library departments with the creation of video, photography, 3D models and printing, and other digital media. Document library programs as assigned and create engaging content for social media in the form of photos and videos.
- Be accessible and approachable to patrons and provide excellent customer service to them.
- Train other library staff in technologies used in the Lab as needed.
- Maintain an attractive and inviting atmosphere in the Lab, including light cleaning of work surfaces and emptying waste containers.
- Contribute to daily record keeping and usage statistics.
- Participate in appropriate continuing education activities to maintain an awareness of new trends and developments in technology and related fields.
- Participate in departmental projects and objectives as assigned by manager.
- Serve as a member of committees, workgroups and/or problem-solving teams as appropriate.
- Support the mission, vision, values, goals, and objectives of the Carmel Clay Public Library
REQUIRED EXPERIENCE & SKILLS
- At least one year of related experience, preferably in a public service environment
- Demonstrated proficiency and comfort with a variety of typical hardware and software products such as e-mail, the Internet, and Microsoft Office.
- Experience with the Adobe Creative Cloud
- Demonstrated proficiency and comfort with a variety of computer operating systems and hardware including Windows, MacOS, iPadOS.
- Ability and willingness to learn new and developing technologies
- Experience in assisting others with the use of technology
- Friendly customer service attitude; ability to communicate tactfully and courteously with the public
- Excellent English communication skills, both orally and in writing
- Ability to be self-directed and work with minimum supervision once given specific tasks or responsibilities
- Ability to be flexible and embrace change
- Ability to be on time and dependable
MINIMUM EDUCATION REQUIREMENTS
- Technology-related bachelor’s degree preferred but consideration given to college students pursuing a relevant degree.
PHYSICAL AND MENTAL DEMANDS
- Performing work with attention to detail in a fast-paced public environment.
- Interacting with others in person, via phone, and through email.
- Utilizing technology, (i.e., computer, printer, business software, and phone).
- Being sensitive to Carmel Clay Public Library’s needs, employee goodwill, and public image.
- Manual dexterity to install, configure, operate, repair and troubleshoot computers and other technical equipment
- Ability to lift and move computers, printers, copiers and other equipment
- Ability to work a varied schedule including day, evening, and weekend hours.
- Ability to attend occasional external meetings, events, training sessions, etc.
- Ability to effectively work at a varied pace with multiple deadlines and expectations.
CCPL provides equal employment opportunity to all persons without regard to race, creed, color, sex, religion, origin, age, sexual orientation, gender identity, disability, or any other characteristic protected by law. Reasonable accommodations may be made upon request.
Hours: Part-time, Typically 20 hours/week
Starting pay: $19/hour
Please submit applications/resumes to: HR@carmelclaylibrary.org